Terms and Conditions

Privacy and Security Policy for the Use of Acmen Haus Website

Acmen Haus (“the Company” or “we”) is committed to protecting the personal data of users (“you” or “the user”) who visit and interact with our website. This privacy policy is implemented in accordance with the applicable laws and regulations, including:

• The Personal Data Protection Act B.E. 2562 (PDPA) of Thailand

• The General Data Protection Regulation (GDPR) of the European Union (for EU citizens where applicable)

1. Personal Data We Collect

We may collect your personal data either directly from you or through your interactions with our website. This includes:

• Full name

• Contact information: address, phone number, email

• Order and payment details

• Purchase history and website usage behavior

• Technical information: IP address, browser type, cookies, log data

2. Purpose of Data Processing

We process your data based on necessity and lawful grounds under the PDPA and GDPR, for purposes such as:

• Providing the services you request, including product delivery and customer communication

• Analyzing data to improve our products and services

• Performing accounting, financial, and internal auditing tasks

• Sending marketing and promotional materials (upon consent)

• Complying with relevant legal obligations

3. Legal Bases for Data Processing (GDPR)

Your data will be processed under one or more of the following legal grounds:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests of the Company

4. Your Rights under PDPA and GDPR

You are entitled to the following rights:

• Right to access your personal data

• Right to request correction or update of inaccurate data

• Right to erasure (“right to be forgotten”)

• Right to object to data processing

• Right to withdraw consent without affecting prior processing

• Right to lodge a complaint with a supervisory authority

5. Data Retention and Security

Your data will be securely stored using appropriate technologies, including encryption, access control, and data backup. The Company will retain your data only as long as necessary for the stated purposes, and delete it when no longer required.

6. Disclosure to Third Parties

We do not disclose your personal data to third parties without your consent, except in the following cases:

• Disclosure to external service providers such as logistics companies or payment processors

• Compliance with laws, court orders, or regulatory authority requirements

• In all cases, third parties are bound by strict confidentiality and security agreements

7. International Data Transfers

If it is necessary to transfer your data to other countries, we will comply with the conditions set forth under the PDPA and GDPR to ensure your data is protected to an equivalent standard.

8. Use of Cookies

Our website uses cookies to remember user settings, improve user experience, and analyze website behavior. You may manage cookie preferences at any time through your web browser settings.

9. Contact Information

If you have any questions about this privacy policy or wish to exercise your data rights, please contact:

Acmen Haus
Email: info@acmen.co.th
Tel: 02-3291031-4
Address: 30 Soi Sukhaphiban 2 Yaek 11, Prawet Subdistrict, Prawet District, Bangkok 10250, Thailand